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插件 » Redmine Helpdesk 客户支持插件

Redmineup Helpdesk

服务级别协议(SLA)指标和报表跟踪客户服务部门的绩效和服务水平指标

发布于: http://www.redmineup.com
兼容于: Redmine 5.1.*, 5.0.*, 4.2.*, 4.1.*, 4.0.*, 3.4.*, 3.3.*, 3.2.*, 3.1.*, 3.0.*, 2.6.*

最新版本: 4.2.3 更新日期: 2024-06-06 19:39

版本更新

Redmine Helpdesk 客户支持插件 插件包含付费专业版。与普通免费版插件不同专业版插件包含更丰富的功能,更符合实际生产应用环境需求。

4.2.3 (2024-06-06)

兼容性: Redmine 4.0.*, 4.1.*, 4.2.*, 5.0.*, 5.1.*

  • Added Google OAuth support NEW
  • Added tenant_id for OAuth Microsoft Outlook
  • Fixed display of contact avatar

4.2.2 (2024-02-13)

兼容性: Redmine 4.0.*, 4.1.*, 4.2.*, 5.0.*, 5.1.*

  • Dropped Redmine 3 support
  • Added Cc and Bcc fields for new ticket creation
  • Added Hungarian translation (Krisztian Engi)
  • Added sorting for tickets fields on issue list
  • Fixed API for /helpdesk_tickets with params
  • Fixed HTML email parsing
  • Fixed assigned_to keyword for groups
  • Fixed token generation for public tickets and votes
  • Fixed status change on reply
  • Fixed Helpdesk widget
  • Fixed security issue with canned response edit
  • Fixed Czech locale encoding for office365
  • Fixed canned response select bug
  • Fixed read mark bug
  • Fixed skiping big attachments
  • Fixed service mail errors
  • Fixed tags actions for email rules

4.2.1 (2023-01-16)

兼容性: Redmine 2.6.*, 3.0.*, 3.1.*, 3.2.*, 3.3.*, 3.4.*, 4.0.*, 4.1.*, 4.2.*, 5.0.*

  • Added bulk replies send from issue context menu
  • Added patch for shared mailbox support office365 oauth2 (Samuel Melrose)
  • Added inline image parcing for MS Office, Gmail clients
  • Added hidden setting “HTML body prefer”
  • Added nested OAuth folders
  • Added ticket project condition for Message-Id filter
  • Added hidden setting for HTML body parcing
  • Added hiding Outlook option if required settings are missed
  • Fixed first letter missing
  • Fixed empty data for OAuth fields
  • Spanish locale updated (Juan José Taguas Navarro)

4.1.13 (2022-04-11)

兼容性: Redmine 2.6.*, 3.0.*, 3.1.*, 3.2.*, 3.3.*, 3.4.*, 4.0.*, 4.1.*, 4.2.*, 5.0.*

  • Fixed issue subject escape bug
  • Added target version action
  • Added BCC/CC for initial message
  • Added Danish locale
  • Fixed empty ticket error
  • Fixed contact tags removing error
  • Fixed SCP for widget
  • Fixed CF override
  • Fixed POP3 email removing for unprocessed letter
  • Fixed case-insensitive bug
  • Fixed rules autoloading
  • Fixed widget position
  • Fixed constants loading errors
  • Fixed cc-addresses selector bug
  • Skipped emails with duplicated Message-Id
  • Redmine 5 compatibility

4.1.12 (2021-05-20)

兼容性: Redmine 2.6.*, 3.0.*, 3.1.*, 3.2.*, 3.3.*, 3.4.*, 4.0.*, 4.1.*, 4.2.*

官方不提供免费版下载。

  • Supported Redmine versions: 4.2 - 3.0
  • Redmine 4.2 compatibility
  • Added STARTTLS option
  • Added Tickets to Contact API
  • Added skip certificate varification for STMP settings
  • Added Outlook compatible reply-to format
  • Fixed auto answer to_address bug for multiaddress contact
  • Fixed send by default error
  • Updated BR locale

4.1.11 (2020-11-06)

兼容性: Redmine 2.6.*, 3.0.*, 3.1.*, 3.2.*, 3.3.*, 3.4.*, 4.0.*, 4.1.*

官方不提供免费版下载。

  • Added send_as to REST API
  • Added list and enumeration custom fields to a widget
  • German translation update
  • Disabled deal and contact custom fields for a widget
  • Hide canned responses for not tickets
  • Fixed zero ticket lifetime bug
  • Fixed bug with multiple send note
  • Fixed email case insensitive bug
  • Fixed my page display bug
  • Fixed Helpdesk rules reordering bug
  • Fixed tags action apply bug
  • Fixed multiproject bug on ticket create via API
  • Fixed blank contact error

4.1.4 (2019-10-25)

兼容性: Redmine

官方不提供免费版下载。

4.1.5 (2019-10-25)

兼容性: Redmine 2.6.*, 3.0.*, 3.1.*, 3.2.*, 3.3.*, 3.4.*, 4.0.*, 4.1.*

官方不提供免费版下载。

  • 修复手动创建工单的bug